Salesforce App Builder Practice Exam

Which statement is true regarding workflow rules in Salesforce?

1. Each workflow rule applies to multiple objects

2. Each workflow rule applies to a single object

3. Workflow rules can be triggered by any user action

4. Workflow rules cannot trigger email alerts

The correct answer is: Each workflow rule applies to a single object

Workflow rules in Salesforce are designed to automate processes based on certain criteria being met, and each workflow rule is specifically associated with a single object. This object is the foundation for the rule, meaning that the rule defines the conditions under which actions—such as field updates, tasks, or email alerts—can be triggered for records of that particular object. By limiting each workflow rule to a single object, Salesforce ensures clarity and specificity in how the rules function. This design allows for precise control over business processes, enabling administrators to create tailored automation paths for different records. The other options either misrepresent the capabilities of workflow rules or their structure. Stating that a workflow rule applies to multiple objects would create ambiguity in how actions are executed. Similarly, claiming that workflow rules can be triggered by any user action does not accurately reflect their operation, as these rules trigger based on defined criteria rather than any action. Lastly, the assertion that workflow rules cannot trigger email alerts is incorrect, as one of the key features of a workflow rule is its capability to send email alerts when conditions are met.