Salesforce App Builder Practice Exam

Which of the following is NOT a type of publisher action?

1. Update

2. Create

3. Delete

4. Log a Call

The correct answer is: Delete

The correct response identifies that "Delete" is not categorized as a type of publisher action within Salesforce. Publisher actions are designed to facilitate specific user interactions and enhancements of productivity on record pages, allowing users to perform tasks quickly and efficiently through actions accessible via the publisher or action bar. The types of publisher actions generally include operations like "Create," which allows users to initiate new records directly from the feed, "Update," which enables users to modify existing records, and "Log a Call," which provides a streamlined method for users to track their communications with contacts. These actions are focused on enhancing user engagement and ensuring effective task completion within the Salesforce environment. In contrast, "Delete" does not fit within the framework of publisher actions as it does not promote user interaction in a constructive manner. Deletion is typically a more destructive and irreversible action, and Salesforce encourages users to be more deliberate with such operations, often requiring additional confirmation or workflows rather than being readily accessible as part of the publisher action set. Understanding the nature of publisher actions is crucial for optimal use of Salesforce, particularly in enhancing user experience and improving productivity within the platform.