Salesforce App Builder Practice Exam

Which of the following is a type of action for logging a call?

1. Update

2. Log a Call

3. Delete

4. Close

The correct answer is: Log a Call

The correct answer is "Log a Call," which specifically refers to a predefined action in Salesforce that allows users to document their phone conversations with contacts or leads directly in the system. This action is integral to maintaining communication records and ensuring that all interactions with clients are tracked and easily accessible. When a user selects the "Log a Call" action, a screen typically appears where they can enter details about the call, such as the outcome, notes, and any follow-up tasks that may be required. This functionality enhances collaboration within teams, as it makes it easier for members to see the history of customer interactions, improving overall customer engagement and service. Other options like "Update," "Delete," and "Close" do not specifically pertain to the action of logging a call. "Update" might involve changing existing records, "Delete" pertains to removing records from the system, and "Close" could relate to finalizing tasks or opportunities, none of which directly document a phone call in the same way that "Log a Call" does. The distinct nature of logging a call emphasizes the focused purpose of this action, highlighting its importance in keeping accurate communication logs.