Salesforce App Builder Practice Exam

What is true regarding person accounts in Salesforce?

1. Person accounts do not have a 'Parent Account' field.

2. Person accounts do not have the Account Hierarchy feature.

3. Person Accounts can be enabled in setup.

4. Person accounts can have contacts.

The correct answer is: Person accounts do not have a 'Parent Account' field.

The correct understanding about person accounts in Salesforce is that they do not have a 'Parent Account' field. This feature is integral to the nature of person accounts, as they are designed to represent individual consumers rather than businesses or organizations. Consequently, person accounts are distinct from business accounts, which can have a hierarchical relationship with other accounts through the Parent Account field. Person accounts merge the functionality of accounts and contacts, which is why they have certain characteristics that differentiate them from traditional accounts. In the case of business accounts, the hierarchy feature allows for multiple levels of accounts to be linked, but this is not applicable in the context of person accounts. Other characteristics that help clarify this include the fact that person accounts can indeed be enabled through setup, and they can also have associated contacts, further emphasizing their dual nature as both accounts and contacts for individual customers. This understanding is crucial for leveraging the advantages of using person accounts effectively in Salesforce.