Salesforce App Builder Practice Exam

What actions can be combined in a single Workflow rule?

1. Tasks and Email Alerts

2. Field Updates and Approvals

3. Email Alerts and Approvals

4. All of the Above

The correct answer is: Tasks and Email Alerts

In Salesforce, a Workflow rule is designed to automate standard internal procedures and processes to save time across your organization. When a Workflow rule is triggered, it can initiate a range of actions. The most notable aspect of Workflow rules is that they support two types of actions that can be combined: Tasks and Email Alerts. When these actions are selected within a single Workflow rule, it allows users to not only assign tasks but also send email notifications automatically based on the specific criteria met in the record. Field updates and approvals, on the other hand, are governed by different mechanics in Salesforce. Approvals involve a complex process that requires more than a single Workflow rule, allowing for an entire approval process to take place. Similarly, while Email Alerts and Approvals can be part of different processes, they cannot be paired together within the same Workflow rule, as they pertain to different functionalities of Salesforce workflow automation. Thus, the correct combination of actions that can be included in a single Workflow rule is Tasks and Email Alerts, making this the right option in this context.