Salesforce App Builder Practice Exam

In the context of email approval responses for travel requests, what is true?

1. Approvers must have the 'API Enabled' system permission.

2. Approval comments cannot be added in the email response.

3. Approvers must click a link in the approval email.

4. If the request is rejected, the approver must add the rejection comments directly in Salesforce.

The correct answer is: Approvers must have the 'API Enabled' system permission.

The statement that approvers must have the 'API Enabled' system permission is true regarding email approval responses in Salesforce. This permission is essential because it allows external tools and applications to interact with Salesforce data and perform certain operations, such as processing approval requests. Without this permission, the system would be unable to execute the necessary backend processes required for handling email responses from approvers effectively. It's important to note that in the context of Salesforce's email approval process, some options won't apply. For instance, while approval comments can often be included in email responses, there may be limitations or different methodologies for capturing those comments depending on the setup. Therefore, the premise that comments cannot be added is not universally applicable. Additionally, while approvers may have to click on links for various actions in certain processes, email approval in Salesforce is designed to facilitate responses through direct email actions without navigating back to the platform in some cases. Regarding rejection comments, while adding them directly in Salesforce may be one way to manage rejection feedback, it is not a definitive requirement for all scenarios within the email approval system. Approvers can often include comments within their email response, depending on the configuration of the approval process. Overall, the requirement for having 'API Enabled' is crucial as