Salesforce App Builder Practice Exam

How does Salesforce handle multiple workflow rules triggered by the same record change?

1. Only one workflow rule will be triggered

2. Saving or creating records can trigger multiple rules

3. No workflow rules can trigger simultaneously

4. Workflow rules are executed in random order

The correct answer is: Saving or creating records can trigger multiple rules

When a record change occurs in Salesforce, it can indeed trigger multiple workflow rules that meet the criteria defined for those rules. This means that when a record is created or updated, it is evaluated against all existing workflow rules, and if the record meets the criteria for several of them, all of those applicable workflow rules will be triggered. This functionality allows for a flexible and robust approach to automating business processes since different workflow rules can handle various aspects of a record's lifecycle or status change. For example, if a record is updated to a specific state while also meeting conditions for different processes, multiple actions (like sending emails, creating tasks, or field updates) can occur simultaneously as defined by those different workflow rules. The other options don't accurately reflect how Salesforce processes workflow rules. The first option suggests that only one workflow rule is triggered, which does not capture the system's capability to handle multiple triggered rules. The third option implies that simultaneously triggering of workflow rules is impossible, which is not the case. Finally, the fourth option mentions random order execution, while Salesforce guarantees that workflow rules are executed in a specific defined order, not randomly.